1. Who we are
This site and the OFM OS programme are operated by Club Coaching LLC, 75 E 3rd St, Sheridan, WY 82801-3674, United States ("OFM OS", "we", "us", "our"). We are the controller of the personal data described in this policy.
Questions, requests or complaints about privacy: support@ofm-os.com.
2. What this policy covers
This policy explains what personal data we collect through ofmoliver.com, ofm-os.com and our related landing pages, forms, webinars and emails, why we collect it, who we share it with, and the rights you have over it.
3. Where your data comes from
We do not buy, rent, scrape, harvest, append or otherwise acquire contact data from third parties. Every email address and phone number in our systems was entered by the person themselves into one of our own forms, or given to us directly by that person in a call or message.
Specifically, we collect personal data when you:
- register for one of our free live trainings or webinars through a registration form on our own domains;
- request a free resource, playbook or guide through an opt-in form;
- reply to one of our Instagram posts or stories with a keyword and ask us to send you something;
- submit an application or booking form to speak with us;
- complete our onboarding intake form after enrolling in the programme;
- contact us by email, or message us on Instagram, WhatsApp or Telegram;
- purchase the programme.
Every marketing registration form carries a separate, unticked consent checkbox that you must actively select before the form will submit. We keep a record of that consent, including the time of submission and the page it came from.
4. What we collect
Information you give us
- Contact details: name, email address, phone number.
- Business information: details about your agency that you choose to give us, such as revenue range, team size, number of creators, and the problems you want help with. Collected through application and intake forms.
- Purchase information: billing name, billing address and tax details. Card details go directly to Stripe and are never received or stored by us.
- Correspondence: the content of your messages and, where a call is recorded, the recording and transcript. We tell you before a call is recorded.
Information collected automatically
- Technical data: IP address, approximate location derived from it, browser and device type, operating system, referring page.
- Usage data: pages viewed, time on page, video watch progress, links clicked.
- Email engagement: whether a message was delivered, opened, clicked, bounced, or reported as spam.
5. Why we use it, and our legal basis
| Purpose | Legal basis (UK/EU GDPR) |
|---|---|
| Deliver the free training, webinar or resource you asked for | Performance of a contract / consent |
| Send reminders, joining links and replays for an event you registered for | Consent |
| Send marketing emails and SMS about our programme and content | Consent |
| Assess your application and arrange a call | Steps prior to entering a contract |
| Deliver the programme, build your gameplan, provide support | Performance of a contract |
| Take payment, invoicing, tax and accounting records | Contract / legal obligation |
| Measure which pages and campaigns work, and improve them | Legitimate interests / consent for non-essential cookies |
| Keep our systems secure and prevent fraud and form abuse | Legitimate interests |
| Keep records of consent and comply with email regulations | Legal obligation / legitimate interests |
6. Marketing emails and SMS
We only send marketing messages to people who have actively opted in. You are always in control:
- Every marketing email contains a working unsubscribe link in the footer and supports one-click list unsubscribe in your mail client. Unsubscribes are processed immediately and automatically.
- For SMS, reply STOP to opt out at any time.
- You can also email support@ofm-os.com and ask us to remove you.
Message frequency varies. Message and data rates may apply to SMS. Unsubscribing from marketing does not stop essential service messages, such as a receipt or a message about your enrolment, while you are an active customer.
7. Who we share it with
We do not sell your personal data and we do not share it for other organisations' marketing. We share it only with service providers who process it on our instructions, under contract, to run our business:
| Provider | What it does |
|---|---|
| HighLevel | CRM, marketing automation, forms, scheduling |
| Mailgun (Sinch) | Email delivery and delivery diagnostics |
| Stripe | Payment processing, billing and invoices |
| Netlify | Website and landing page hosting |
| Zapier | Passing form submissions between our systems |
| Typeform | Application and intake forms |
| Wistia | Video hosting and watch analytics |
| ipapi.co | Deriving approximate location and time zone from IP, so we show event times correctly |
| Zoom | Live calls, workshops and webinars |
| Workspace, Drive, Sheets and web fonts |
We may also disclose personal data where we are legally required to, or to establish, exercise or defend legal claims. If our business is sold or reorganised, data may transfer to the acquirer under the same protections.
8. International transfers
We are established in the United States and several of our providers are US-based. Where personal data is transferred out of the UK, EEA or Switzerland, we rely on appropriate safeguards, principally the European Commission's Standard Contractual Clauses, together with the relevant provider's own transfer framework. You can ask us for details of the safeguards used.
9. How long we keep it
- Marketing contacts: until you unsubscribe or ask for deletion, and then a minimal suppression record so that we do not contact you again by mistake.
- Inactive marketing contacts: reviewed periodically. Addresses that have not engaged over a long period are removed from active sending.
- Applicants who do not enrol: up to 24 months.
- Customers: for the length of the programme and afterwards as needed for support, warranty and legal claims.
- Financial and tax records: as long as tax and accounting law requires, generally seven years.
10. Your rights
Depending on where you live, you may have the right to access the personal data we hold about you, have it corrected or deleted, restrict or object to how we use it, receive it in a portable format, and withdraw consent at any time without affecting processing already carried out.
If you are in the UK or EEA, you also have the right to complain to your local data protection authority. If you are a California resident, you have the right to know what we collect, to request deletion, to correct inaccurate data, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under the CCPA/CPRA.
To exercise any of these, email support@ofm-os.com. We respond within one month. We may ask you to confirm your identity first.
11. Cookies and similar technologies
We use cookies and similar technologies that are strictly necessary to make our pages and forms work, plus analytics and video technologies that tell us which content performs. Our video player sets cookies to remember watch progress. You can block or delete cookies in your browser settings; strictly necessary ones cannot be switched off without breaking parts of the site.
12. Children
Our site and programme are for business owners and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us data, contact us and we will delete it.
13. Security
We use reputable providers, restrict access to personal data to the people who need it, and secure our sites with TLS. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your data and will notify you and the relevant authority of a qualifying breach as the law requires.
14. Changes to this policy
We may update this policy. The effective date at the top always shows the current version. Material changes will be communicated by email or a notice on the site.
15. Contact
Club Coaching LLC
75 E 3rd St, Sheridan, WY 82801-3674, United States
support@ofm-os.com